Question 1

What is an FAQ section?

Accepted Answer

An FAQ section can be used to quickly answer common questions about your business like "Where do you ship to?", "What are your opening hours?", or "How can I book a service?".

Question 2

Why do FAQs matter?

Accepted Answer

FAQs are a great way to help site visitors find quick answers to common questions about your business and create a better navigation experience.

Question 3

Where can I add my FAQs?

Accepted Answer

FAQs can be added to any page on your site or to your Wix mobile app, giving access to members on the go.

Question 4

What level of Spanish proficiency do I need to join your classes?

Accepted Answer

We welcome students of all levels, from complete beginners to advanced speakers. Our classes are tailored to accommodate various proficiency levels. Please take the compulsory 10 minute test so we can assign you a level and get started.

Question 5

How are your online classes conducted?

Accepted Answer

Our online classes will be conducted by one of our qualified tutors via Zoom. All you need is WiFi, a laptop and a webcam.

Question 6

What sets Idioma Academy apart from other online Spanish learning platforms?

Accepted Answer

We are a small school so we like to build relationships with the students and monitor their individual progress and make sure they are happy and feel like they are achieving their goals.

Question 7

Are your teachers native Spanish speakers?

Accepted Answer

Yes, all our teachers are native Spanish speakers with extensive experience in language instruction. They bring a deep understanding of the language and culture to their classes, creating an authentic learning experience for students.

Question 8

How do I add a new question & answer?

Accepted Answer

To add a new FAQ follow these steps: 
1. Manage FAQs from your site dashboard or in the Editor 
2. Add a new question & answer 
3. Assign your FAQ to a category 
4. Save and publish.

You can always come back and edit your FAQs.

Question 9

Can I customise my learning schedule to fit my busy lifestyle?

Accepted Answer

Absolutely! We understand that students have busy lives, so if you are unable to enroll in our group sessions, we offer 1-1 tutoring that we can fit around your schedule. More course options will also be added further down the line so students have more choice with dates and times of lessons.

Question 10

Can I insert an image, video, or GIF in my FAQ?

Accepted Answer

Yes. To add media follow these steps: 
1. Manage FAQs from your site dashboard or in the Editor 
2. Create a new FAQ or edit an existing one 
3. From the answer text box click on the video, image or GIF icon 
4. Add media from your library and save.

Question 11

What resources do you provide to support my learning outside of class?

Accepted Answer

In addition to live classes, we provide a variety of resources such as interactive exercises, reading materials, audio recordings, and cultural content to supplement your learning and practice outside of class.

Question 12

Will textbooks be provided?

Accepted Answer

You will receive PDF copies of the textbooks so that you can follow and refer to during and after lessons.

Question 13

Do you offer any certifications or assessments upon completion of a course?

Accepted Answer

Yes, you will get a certificate to show completion of the course but at this point in time we are unable to offer you an official DELE certificate.

Question 14

How do I enroll in a course at Idioma Academy?

Accepted Answer

To enroll in one of our courses, you must first take the compulsory placement test so we can assign you a level. Once you know your level you can then enroll by selecting the corresponding course and filling out the enrollment form.

Question 15

What if I need additional support or have specific learning goals?

Accepted Answer

Our team is here to support you every step of the way. Whether you need extra help with a challenging concept or want to focus on specific language skills, our teachers are dedicated to helping you achieve your learning goals. There is also 1-1 tutoring available where your lessons can be tailored to fit your needs.

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